Please email Support or call Toll Free at (800) 533-5805
All systems come with a one year parts and labor warranty. You may purchase additional years at the time of sale.
IMPORTANT: Please backup all data before sending your system or components to MaxVision, Rugged Portable Computers LLC.®.
Please email Support or call Toll Free at (800) 533-5805 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. RMA numbers are valid for 10 business days after issue and must be received within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
For fastest service, please have the following information on hand when calling or emailing for an RMA number:
- Customer Name
- Item number and Serial Number (located on the packing slip). Serial Number also located on the part/component and begins with "MV"
- Nature of the Problem
- Invoice/Purchase Order Number if available
Your RMA number(s) must appear clearly on the shipping label on the outside of the return shipment.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.
The Customer is responsible for shipping charges on all returned items.
We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.
MaxVision, Rugged Portable Computers LLC.® strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.